Frequently Asked Questions

What is this application and for whom is it intended?

This application is a platform designed specifically for people suffering from chronic diseases such as autoimmune diseases, Long Covid, fibromyalgia, myalgic encephalomyelitis , and food intolerances. It offers tools to keep track of symptoms, food intolerances, and sleep habits, as well as a support community and a marketplace with products that can help you in your daily life.

¿Cómo puedo llevar un How can I keep track of my symptoms? de mis síntomas? 

Simply go to the main screen and select Symptom Diary. Add your daily symptoms and you will be able to view graphs showing the evolution of your condition over time in the Health Folder section. In this section you can also download a PDF report to share with your doctor.

Can I connect with other users in similar situations?

Yes, you can connect with other users through the Private Chats or participate in the Community Section, where you can share your experiences, advice or just vent. It is a social network of support among people who understand what you are going through.

What kind of data can I see in my health reports?

In the health reports you will find statistics and graphs of your symptoms, food intolerances, and sleep quality, among other data. The reports are generated in PDF format, making them easy to download and share with your medical team.

What information can I find in the news section?

The news section provides you with the latest updates on your specific disease, including medical advances, scientific studies and relevant articles to keep you informed and up to date.

How does the Marketplace work?

The Marketplace allows you to purchase specific supplements and products that can help you better manage your chronic disease. All products are selected to address the needs of people with autoimmune diseases, myalgic encephalomyelitis, Long Covid, fibromyalgia and other similar conditions.

How can I export my data?

In the Health Folder section, you can generate and download a PDF report with all the information recorded in the app, such as your symptoms, sleep habits and more. This report is ideal for personal tracking or sharing with your doctor.

Is my data safe?

Yes. At Chronity, your privacy is a top priority. All the information you enter in the app is protected with high-level encryption and complies with current data protection regulations (such as GDPR). In addition, all data is stored in an anonymized form, which means it cannot be directly linked to your identity.
Your information is secure, confidential, and accessible only by you.

How much does it cost to use the application?

The app is free for all users. Our goal is to ensure that everyone, regardless of their circumstances, can access the tools needed to track their symptoms and improve their quality of life.

All core features of the app are available at no cost. There is only an optional subscription plan (monthly or yearly) for users who wish to connect a wearable device to the app. This small fee helps cover the maintenance of this advanced feature, and we’ve minimized the cost to keep it accessible for everyone.

How can I activate notifications?

To stay up to date with new surveys, news, messages, and reminders from your diaries, you can easily activate notifications. Just click on the bell icon at the top right of the main screen. From there you can activate the notifications.

Can I delete my account?

Yes, of course. If you want to delete your account, just go to your profile and scroll to the bottom of the screen. There you will find the Delete account option. When you select it, all your data will be permanently deleted.

For other questions, you can contact us directly by clicking here